Terms of Service

Last updated: March 20, 2026

These Terms of Service ("Terms") govern your access to and use of the website and services provided by Grey Shore Systems LLC ("we," "us," or "our"), located at greyshoresystems.com. Please read these Terms carefully before using our website or engaging our services.

1. Acceptance of Terms

By accessing our website, submitting a form, booking a demo, or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our website or services.

If you are using our services on behalf of a business, you represent that you have the authority to bind that business to these Terms, and "you" refers to that business.

2. Description of Services

Grey Shore Systems LLC is an AI automation agency that provides consulting, implementation, and ongoing support services for pool service, maintenance, and construction companies. Our services include, but are not limited to:

• AI chatbot deployment for customer communication and lead capture
• Automated scheduling systems for service appointments
• Review generation workflows to build online reputation
• Missed call text-back automation to ensure no lead is lost
• Follow-up sequences for lead nurturing and customer retention
• CRM pipeline management including integration with Poolbrain
• Custom AI agent development tailored to your pool business operations

Our website also provides information about our services, allows you to submit inquiries via forms, and enables you to schedule demonstrations through Calendly.

3. User Responsibilities

When using our website and services, you agree to:

• Provide accurate, current, and complete information in any forms you submit
• Not use our website for any unlawful purpose or in violation of any applicable laws or regulations
• Not attempt to interfere with, disrupt, or compromise the integrity or security of our website or services
• Not submit false, misleading, or spam content through our forms
• Not scrape, crawl, or use automated tools to access our website without our written permission
• Cooperate with us in good faith during the implementation and use of our services
• Provide timely access to systems, accounts, and information necessary for us to deliver our services

4. Client Engagements

If you engage Grey Shore Systems LLC for AI automation services beyond an initial consultation, the specific scope, pricing, timelines, and deliverables will be outlined in a separate written agreement or statement of work. These Terms apply in addition to any such agreement. In the event of a conflict between these Terms and a signed client agreement, the client agreement will control.

5. Intellectual Property

Our property: All content on our website, including text, graphics, logos, images, and software, is the property of Grey Shore Systems LLC or our licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our website content without our prior written consent.

Custom work: Unless otherwise specified in a written client agreement, Grey Shore Systems LLC retains ownership of all proprietary tools, templates, workflows, automation frameworks, and methodologies developed or used in the course of providing services. Clients receive a license to use the deliverables created specifically for them, as outlined in their service agreement.

Your content: You retain ownership of any content, data, or materials you provide to us. By providing such content, you grant us a limited license to use it solely for the purpose of delivering our services to you.

6. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that our website will be uninterrupted, error-free, or free of viruses or other harmful components
• Warranties regarding the accuracy, reliability, or completeness of any content on our website

While we strive to deliver high-quality AI automation solutions, we do not guarantee specific business outcomes, revenue increases, or performance results. Results vary depending on factors including your business operations, market conditions, customer base, and implementation of our recommendations.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Grey Shore Systems LLC, its owner, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, or business opportunities
• Business interruption or downtime
• Cost of substitute services
• Any damages arising from your use of or inability to use our website or services

In no event shall our total aggregate liability exceed the amount you paid to Grey Shore Systems LLC in the twelve (12) months preceding the event giving rise to the claim, or one hundred dollars ($100), whichever is greater.

8. Indemnification

You agree to indemnify, defend, and hold harmless Grey Shore Systems LLC, its owner, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any content or data you provide to us

9. Third-Party Services

Our website and services may include links to or integrations with third-party services, including Calendly, Poolbrain, and others. These third-party services are governed by their own terms and privacy policies. We are not responsible for the content, functionality, or practices of any third-party services. Your use of third-party services is at your own risk.

10. Termination

We reserve the right to suspend or terminate your access to our website at any time, without notice, for any reason, including violation of these Terms.

For ongoing client engagements, termination procedures will be governed by the applicable client agreement. In the absence of a separate agreement, either party may terminate the service relationship with thirty (30) days' written notice.

Upon termination, any provisions of these Terms that by their nature should survive will remain in effect, including but not limited to intellectual property rights, disclaimers, limitations of liability, and indemnification.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New Hampshire, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or our services shall be resolved in the state or federal courts located in the State of New Hampshire. You consent to the personal jurisdiction and venue of such courts.

Before initiating any formal legal proceedings, both parties agree to make a good-faith effort to resolve disputes through direct communication. Please contact us at wilson@greyshoresystems.com to discuss any concerns.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review these Terms periodically.

Your continued use of our website or services after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you should discontinue your use of our website and services.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any applicable client agreement, constitute the entire agreement between you and Grey Shore Systems LLC regarding the use of our website. These Terms supersede any prior agreements or understandings, whether written or oral, relating to the subject matter herein.

15. Contact Information

If you have questions about these Terms of Service, please contact us: